About Smile While You Dial
Introducing Smile While You Dial
I am a sales training professional with many years of experience training and coaching teams and individuals in sales, customer service and telephone skills in a variety of business and industry sectors. I also assist companies with specific projects by providing business/marketing support including events/exhibitions, client surveys, account development, and mail shot follow up. My career has been underpinned by personal experience working as a sales professional in high profile and fast paced customer service environments for both corporate businesses and SME’s where meeting tight deadlines is essential.
I operate as a business owner on a freelance basis providing bespoke sales, customer service, and customer care excellence training to a wide range of clients, helping them gain the skills they need to get the most out of their staff and their business.
• Bespoke training in sales, telephone marketing skills, delivering customer care excellence
• Attending Face to face appointments –building rapport and putting account plans into place
• Delivering product presentations to prospective customers
• Organising, managing and attendance at conferences, events and exhibitions – representing company, meeting
new clients, setting up meetings and closing business
• Business development, market research, customer surveys, marketing, client retention